Industrial
society has moved into an era of advanced technological innovation, affecting
the way developed countries run their businesses, their institutions and lead their
lives. One of the areas in which these technological advances are dramatically
influencing people’s lives is information technology and telecommunications –
hence the claim that we are in the midst of a ‘digital revolution’ that is
driving us towards an ‘information society’. As during previous societal revolutions
based on technological advances there remain many countries and people that are
largely unaffected by the changes that are taking place.
Definition
of Information and Communication Technologies (ICTs)
ICTs are
those technologies that can be used to interlink information technology devices
such as personal computers with communication technologies such as telephones
and their telecommunication networks. The PC and laptop with e-mail and
Internet provides the best example. Michiels and Van Crowder (2001) have defined
ICTs ‘as a range of electronic technologies which when converged in new
configurations are flexible, adaptable, enabling and capable of transforming organizations
and redefining social relations’. The range of technologies is increasing all
the time and ‘there is a convergence between the new technologies and conventional
media’ (Michiels and Van Crowder, 2001:8). This rapid and ongoing convergence
means that devices such as digital cameras, digital video cameras and players,
personal digital assistants, slide projectors and mobile telephones are also
compatible with more traditional media such as radio (digital, satellite), television
(cable, digital, satellite). Thus most devices can now be linked to others to
share and exchange information and allow it to be used in such a way that they
can also be categorized as ICTs. Even books are being incorporated into ICTs
either through the potential for informal web publishing or more formal digital
book publishing with designated readers or ‘e-books’. ICTs, therefore, are an
expanding assembly of technologies that can be used to collect, store and share
information between people using multiple devices and multiple media.
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